Terms & Conditions

1. Our Services

AD-VISE provides digital marketing and related services, including but not limited to:

• Google Ads management and campaign setup
• Advertising strategy and optimisation
• Website design and development
• Website hosting and ongoing website management
• Related digital marketing and consulting services

The specific services to be provided will be set out in your proposal, package, invoice, onboarding form, or other written agreement.

2. Fees and Payment

Unless otherwise agreed in writing, all fees are payable in advance.

All prices are stated in Australian Dollars (AUD) and are exclusive of GST, unless expressly stated otherwise.

Where applicable, advertising spend, including Google Ads spend, is separate from our management fees and may be billed directly by the advertising platform unless otherwise agreed in writing.

3. No Lock-In Commitment

Unless expressly stated otherwise in writing, our services are provided on a flexible month-to-month basis and are not subject to a fixed-term lock-in contract.

4. Refund Policy

All payments made to AD-VISE are non-refundable to the maximum extent permitted by law.

This includes, without limitation, setup fees, management fees, website build fees, hosting fees, prepaid retainers, deposits, and fees for work already commenced, scheduled, delivered, or allocated.

Nothing in these Terms is intended to exclude any rights or remedies you may have under the Australian Consumer Law.

5. Cancellation

• A minimum of 14 business days' written notice is required to cancel any ongoing service.
• Notice of cancellation must be provided by email to info@ad-vise.net.au.
• Services and related charges will continue during the notice period. If notice is not provided in accordance with this clause, the services will continue and the relevant fees will remain payable.

For the avoidance of doubt, cancellation of a service does not include any transfer, migration, release, export, handover, redeployment, or restoration of a website, domain, DNS, hosting environment, or other related digital assets. Any such work is separate and subject to the fees and conditions set out in these Terms.

6. Scope of Website Services

Website design and development services include only those pages, features, inclusions, and revisions expressly set out in the applicable proposal, package, invoice, or written scope of works.

Any work outside the agreed scope, including additional pages, new features, integrations, redesign requests, copy changes, content entry, structural edits, troubleshooting, or extra revisions, will be treated as additional work and charged separately.

7. Additional Work and Variations

Any work requested outside the agreed scope of services may be charged at AD-VISE's standard rate of:

Additional work may include, without limitation:

• Extra revisions or design changes
• New sections or pages
• Copywriting or content rewrites
• Integrations with third-party tools or services
• Troubleshooting or technical investigations
• Custom functionality or post-launch changes

Where reasonably practicable, approval will be obtained before billable additional work is carried out.

8. Hosting and Ongoing Website Management

Where AD-VISE provides website hosting, support, maintenance, or management services, those services are provided on an ongoing basis unless cancelled in accordance with these Terms.

You acknowledge and agree that:

• Hosting and management fees must remain current to ensure continued service.
• AD-VISE may suspend hosting, support, or related services where fees are overdue.
• AD-VISE is not liable for downtime, interruptions, security incidents, data loss, delivery failures, email issues, or service disruption caused by third-party providers, registrars, hosting infrastructure, DNS providers, software vendors, or events outside our reasonable control.

9. Website Access, Ownership, Handover and Transfer

• Ownership of a website design and its content will transfer to you only once all outstanding invoices relating to that website and related services have been paid in full, unless otherwise agreed in writing.
• AD-VISE reserves the right to suspend access to the website, hosting, or associated services where any invoice remains unpaid for more than 7 days after its due date.
• You are responsible for retaining copies of your own website content, media, and data.
• AD-VISE websites are commonly custom-built using modern development frameworks and may not be built on traditional content management systems such as WordPress unless specifically agreed in writing.

Accordingly, you acknowledge and agree that:

• aA standard website administrator login for self-managed content edits, plugin installation, or structural modification is not included unless expressly agreed.
• bWebsite updates, content changes, integrations, and technical modifications are performed by AD-VISE as part of ongoing management services or as separately billable work.
• cWhere requested, AD-VISE may provide a technical handover to you or your nominated third-party provider, including such files, deployment information, and technical details as AD-VISE considers reasonably necessary for transfer.
• dWhere website code, files, or technical materials are supplied, those materials do not by themselves constitute a live or functioning website and may require deployment to a compatible hosting environment, domain connection, DNS configuration, and reconnection of forms, analytics, email services, or other third-party integrations before the website can operate correctly.
• eAD-VISE may, at its discretion, provide general information about the type of hosting environments commonly used for custom websites, including platforms such as Netlify, Vercel, Cloudflare Pages, cPanel hosting, VPS hosting, or other comparable hosting environments, however AD-VISE does not warrant or guarantee the suitability, compatibility, or performance of any third-party hosting platform selected by the client or a third party.
• fAD-VISE is not responsible for redeployment, restoration, compatibility with third-party hosting platforms, migration outcomes, restoration of integrations, or any downtime, errors, security issues, tracking problems, SEO loss, configuration problems, email disruption, compatibility issues, or other performance issues that arise after third-party access has been granted or after the website, domain, hosting, or DNS has been transferred away from AD-VISE.
• gUnless formally transferred in writing, website hosting, deployment, and technical management remain the responsibility of AD-VISE.

10. Domain Registration and Renewal

Where AD-VISE purchases or registers a domain name/URL on behalf of a client, the initial domain registration is included for the first 12 months only, unless expressly stated otherwise in writing.

• After the initial 12-month registration period, the client is responsible for all ongoing domain renewal fees, registrar fees, DNS fees, administration fees, and any other third-party charges associated with keeping the domain active.
• AD-VISE may issue an invoice for domain renewal prior to the renewal date. Domain renewal invoices must be paid before the domain renewal is processed.
• If payment is not received before the renewal deadline, AD-VISE is not responsible for the expiry, suspension, loss, disconnection, or interruption of the domain name, website, email, DNS, forms, advertising, or any related services.
• Where a domain is renewed by AD-VISE on behalf of the client, the client agrees to reimburse AD-VISE for the renewal cost and any applicable administration fee.

11. Your Responsibilities

You agree to:

• Provide accurate, complete, and current information relevant to the services.
• Provide requested materials, approvals, access credentials, and account permissions in a timely manner.
• Ensure that your advertising, business operations, website content, and offers comply with all applicable laws, regulations, and industry requirements.
• Ensure that any content, images, logos, trademarks, copy, or other materials supplied to AD-VISE may lawfully be used by AD-VISE for the purpose of delivering the services.
• Respond to requests for approval, feedback, or information within a reasonable time.

You remain solely responsible for the legality, accuracy, and ownership of all materials and information supplied to us.

12. No Guarantee of Results

While AD-VISE uses its experience, professional judgment, and commercially reasonable efforts in providing the services, we do not guarantee any particular result or commercial outcome.

This includes, without limitation, any guarantee relating to:

Results depend on many factors outside our control, including your offer, pricing, competition, market conditions, budget, landing page performance, customer demand, and third-party platform changes.

13. Limitation of Liability

• To the maximum extent permitted by law, AD-VISE's total liability arising out of or in connection with the services or these Terms is limited to the total amount actually paid by you to AD-VISE for the specific service giving rise to the claim.
• AD-VISE will not be liable for any indirect, incidental, special, punitive, or consequential loss, or for any loss of profit, revenue, business opportunity, goodwill, data, or anticipated savings.
• Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or any other applicable law.

14. Intellectual Property

Unless otherwise agreed in writing, AD-VISE retains ownership of its pre-existing intellectual property, systems, processes, know-how, templates, frameworks, methodologies, and proprietary materials used in providing the services.

Upon full payment of all amounts owing, you will own the final website design and final content specifically created for you, excluding any third-party software, licensed assets, proprietary tools, frameworks, or pre-existing intellectual property belonging to AD-VISE or third parties.

15. Third-Party Platforms and Providers

You acknowledge that AD-VISE may use or recommend third-party platforms, software, plugins, payment providers, hosting services, registrars, analytics tools, advertising networks, or integrations in the course of providing services.

AD-VISE is not responsible for the acts, omissions, outages, pricing changes, policy changes, suspensions, account restrictions, or technical failures of any third-party service provider.

Any fees charged by third-party providers are your responsibility unless expressly stated otherwise in writing.

16. Suspension and Termination

AD-VISE may suspend or terminate services immediately where:

• Invoices remain unpaid.
• You breach these Terms.
• You engage in unlawful, misleading, abusive, or high-risk conduct.
• A third-party platform suspends or restricts the relevant account or service.
• Continuing to provide the services would expose AD-VISE to legal, reputational, operational, or commercial risk.

Termination or suspension does not affect any accrued rights, outstanding fees, or payment obligations.

17. Changes to These Terms

We may update these Terms from time to time.

The most current version of the Terms will apply from the date it is published on our website or otherwise provided to you, unless stated otherwise.

By continuing to use our services after any updated Terms take effect, you are taken to have accepted those updated Terms.

18. General

• If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision will be severed and the remainder of the Terms will continue in full force and effect.
• These Terms constitute the entire agreement between you and AD-VISE in relation to the relevant services, unless expressly supplemented by a written proposal, invoice, or separate written agreement.
• A failure or delay by AD-VISE to exercise a right under these Terms does not constitute a waiver of that right.

19. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

You agree that any dispute arising out of or in connection with these Terms or the services provided by AD-VISE will be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.

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